We want you to fully enjoy your Retreat Experience at The Roslin Retreat, and therefore we ask you to read our Terms and Conditions prior to your arrival.

If you have any questions or queries, please do not hesitate to contact us.

Treatment Times

Please be sure to check in at Reception 15 minutes prior to your appointment to relax in our Retreat Lounge, the time your appointment is booked for is the time it is due to begin. Should you arrive late, the treatment duration may be shortened as a result of this. We do have a complimentary car park at the Hotel, please be aware that our car park is very busy.

Treatment times are not completely guaranteed and we may amend your timings prior to arrival. This will not be by anymore than 30 minutes either side of the appointment, we will try our upmost to accommodate all timings and you will be contacted should we need to make any amendments.

Medical Conditions or Medication

If you have experienced any cold or flu-like symptoms, travelled outside of the country or have been in contact with anyone affected by COVID-19 within 14 days prior to your appointment, please inform us promptly. We reserve the right to reschedule your reservation should we deem this necessary.

We advise you remove all jewellery for treatments, drink plenty of water after your treatments and throughout the day to keep your body hydrated.

You will be required to complete a Consultation form upon check in. Please inform us upon booking of any medical conditions you may have and any medication you are taking. For the majority of medication, we do require you to have been taking this for a period of longer than 6 months, including dosage changes.

If you are taking a course of antibiotics, please call ahead and let us know so we are able to adjust the treatment or advise an alternative treatment.

Allergies

Please make us aware of any allergies upon booking so that we are able to tailor your treatment to suit your needs.

Therapists

Our Retreat team is made up of highly trained female therapists. For our regular clients we understand that you may want to make a specific request. We can make the request for you upon booking, however, cannot always guarantee that you will have the therapist you have requested. We will try our upmost to accommodate your requests.

Treatment Rooms

Our Treatment facilities are made up of two double treatment rooms and one single treatment room. When booking appointments together, you will be allocated a double treatment room. If you would like separate rooms, this can be requested upon booking. Please be aware that the single room is subject to availability and cannot always be guaranteed.